Claims Specialist

We support clients by keeping their insurance claims processing organized, accurate, and moving quickly through the right next steps. We're looking for someone who is detail-oriented, dependable, and comfortable managing that day-to-day work.

What is the pay?

• $48,000 - $60,000 per year, based on experience
• Individual performance-based bonus up to 10% of salary
• Company performance-based bonus up to 10% of salary

What are the benefits?

• Fully remote position
• Competitive health, dental, and vision insurance
• 401(k) with up to 6% company match
• 40 days of paid time off, inclusive of vacation, sick days, and holidays
• $200/month home-office stipend
• Promote-from-within culture with clear opportunities for advancement

What will I be doing?

• Entering new claim details into client systems accurately and on time
• Reviewing claim files to confirm required information, documentation, and forms are complete
• Updating claim records, notes, and status information as new claim activity is received
• Following up on missing documents, incomplete forms, or other outstanding claim requirements based on client procedures
• Tracking claim activity and helping ensure routine next steps are completed on time
• Responding to routine claim-related questions and providing claim status updates as directed
• Preparing claim summaries, status reports, and other recurring client updates as needed
• Escalating complex cases through established workflows
• Following established processes to deliver consistent, high-quality claims processing support

What are the requirements?

• Strong attention to detail
• Excellent written communication, including grammar, punctuation, and spelling
• Strong organizational, task management, and follow-through skills
• Comfortable working with insurance claims and related documentation across multiple client systems and workflows
• Able to review files carefully and identify missing information, incomplete documentation, or inconsistencies according to client procedures
• Fast, reliable internet connection and a distraction-free work environment

What additional qualifications could I have?

• 1+ year experience in claims processing or similar administrative support experience
• Familiarity with Google Workspace, Microsoft Office, Microsoft Teams, Slack, Zoom, project management tools, and AI productivity tools

Great claims processing support is about more than processing paperwork -- it's about helping clients keep claims accurate, organized, and on-track and helping policyholders experience a smooth filing process. If that sounds like the kind of work you do best, we'd love to hear from you.