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Customer Service Representative - Swing ShiftThere are two kinds of people in this world: those who light up a room when they walk in, and those who light it up when they leave. We're looking for the first kind. What is the pay?<ul><li>$53,000 - $65,000 per year, based on experience</li><li>Individual performance-based bonus up to 10% of salary</li><li>Company performance-based bonus up to 10% of salary</li></ul>What are the benefits?<ul><li>Fully remote position</li><li>Competitive health, dental, and vision insurance</li><li>401(k) with up to 6% company match</li><li>40 days of paid time off, inclusive of vacation, sick days, and holidays</li><li>$200/month home-office stipend</li><li>Promote-from-within culture with clear opportunities for advancement</li></ul>What will I be doing?<ul><li>Responding to customer inquiries across phone, live chat, and ticketing systems</li><li>Resolving complex cases escalated by Customer Service Representatives</li><li>Troubleshooting both common and uncommon problems and guiding customers to solutions</li><li>Identifying patterns in escalated cases and surfacing insights to leadership</li><li>Documenting interactions accurately within internal systems</li><li>Following established processes to deliver consistent, high-quality support</li><li>Representing client brands with empathy and professionalism</li></ul>What are the requirements?<ul><li>Excellent written communication, including grammar, punctuation, and spelling</li><li>Comfortable navigating multiple software systems simultaneously</li><li>Fast, reliable internet connection and a distraction-free work environment</li></ul>What additional qualifications could I have?<ul><li>1+ years customer service-related experience</li><li>1+ year experience with phone, chat, and ticketing software systems</li></ul>What shifts are available?This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.<ul><li>Swing Shift: 4:00 PM - 12:00 AM Central Time (CT)</li></ul>Great customer service is about more than answering questions -- it's about creating trust, solving problems, and making people feel taken care of. If that sounds like the kind of work you do best, we'd love to hear from you.

Customer Service Representative - Swing Shift

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